Why is IT infrastructure management important for companies?

It's no secret that technology has become the foundation of any business, regardless of its size or industry. To keep up with the competition, companies must have a reliable and efficient IT infrastructure. Don't even think about having something inferior.

However, many companies are still not fully aware of the importance of managing their technology infrastructure. Which directly impacts business results, whether in business operations or customer satisfaction.

Read the article until the end and better understand the importance of IT infrastructure management in the growth of your business.

Why having a plan for managing your technology infrastructure is important

Managing the IT infrastructure is critical to ensuring that the structure is functioning properly and that data is secure. Security protocols must be implemented and monitored regularly to ensure that risks are minimized.

In addition, developing and maintaining a good IT infrastructure can reduce costs and improve business productivity. Efficient management can help your business to grow and prosper.

IT infrastructure management is important for companies because it helps them to:

1. Ensuring that your technology structure is working properly;

2. Protect your data;

3. Implement protocols and good management and security practices;

4. Fulfill business goals;

5. Meet compliance requirements;

6. Improve efficiency and productivity;

7. Reduce costs.

One of the main reasons companies don't pay much attention to managing their IT infrastructure is the cost involved. Many organizations believe that managing your IT infrastructure is expensive and complicated.

However, that couldn't be further from the truth. In fact, efficient management of IT infrastructure can help companies save money.

The components of a good technology infrastructure management plan

A good infrastructure management plan will include all of the following components:

Asset inventory and discovery:

The first step to efficiently managing your IT infrastructure is taking an inventory of all your assets. This includes computers, servers, mobile devices, applications, operating systems, etc.

The purpose of this step is to identify all assets and understand how they are interconnected. This is important to ensure your infrastructure is working properly and optimally.

configuration management

Configuration management is the process of managing the characteristics that make up an asset in your infrastructure. This includes documenting and managing asset settings, as well as keeping a record of your changes.

When asset configurations are well managed, it can help to avoid infrastructure issues and disruptions.

Change management

Change management is the process of manage changes that occur in your infrastructure. This includes documenting, evaluating the impact and implementing controls related to asset modifications.

Change management is important because it can help ensure that changes are securely made and documented.

Maintenance of patches and updates

Maintain patches and updates is the process of managing updates to the systems and applications in your infrastructure. This includes downloading, testing and deploying patches and updates.

Keeping systems and applications up to date is critical to preventing cyberattacks and data theft.

security management

Security management is the process of manage infrastructure security threats. This includes monitoring, detecting and responding to threats.

Backup and Disaster Recovery

Backup and disaster recovery is the process of creating a copy of the data and system in your infrastructure and restore this data in the event of a disaster.

incident management

Incident management is the process of managing and respond to incidents that occur in your infrastructure. This includes classifying, monitoring and resolving incidents. In addition, incident management also involves identifying and correcting the root causes of problems.

Help desk and support services

THE help desk and support services is the process of providing help to users with infrastructure issues. This includes answering questions, solving problems, and providing instructions. 

How to implement and manage a technology infrastructure management plan

Implementing and managing a technology infrastructure management plan is important for companies seeking a solid digital transformation and sustainable business growth.

For this, first, you need to develop an IT infrastructure management plan suitable for your company.

This plan must include the definition of goals and objectives for the management of the technological architecture. In addition, the plan should also address the implementation of appropriate protocols to ensure that all aspects of infrastructure management are working properly.

Once the plan is in place, it is important to ensure that everyone involved in managing the IT infrastructure fulfills their roles and responsibilities. This means that all departments must be aware of their responsibilities and the plan as a whole.

In addition, it is important to constantly monitor the IT infrastructure to ensure that it is working properly and that there are no issues. If there is any setback or adversity, it is important to take the necessary steps to correct it as soon as possible.

IT infrastructure management solves key business challenges

IT infrastructure management is important for companies looking for solutions to their main business challenges. With good management, IT infrastructure can help ensure that the technological and operational framework is functioning properly and that data is protected from cybercriminals.

In addition, managing the IT infrastructure can also help decrease the time and cost of deploying new technologies, as well as increase operational efficiency.

Therefore, investing in good management of IT infrastructure is essential for companies that want to achieve greater success in their business.

One of the main resources used in an efficient management of the IT infrastructure is the ticket system. With it, you can cover all aspects of a good technology infrastructure management plan. To learn more about this feature, get to know the Milldesk service system and generate positive results for your company today!

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Felipe Santos
Felipe Santos is a Cloud and Security Architect, with experience in Windows Server, Cluster, Storages, Backups Veeam and Office 365 environments.
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