How to fix printer problems in the Windows 10 2004 update

If your Windows 10 printer is not working after the 2004 update, there are several reasons that can cause the problem, such as incompatible printer drivers, incorrect settings, interrupted spooler service, or corrupted spooler file.

Windows 10 printer does not work

If you are unable to print or connect to your printer in Windows 10

  • Make sure the printer is connected to the power supply and turned on.
  • Check the USB connection (for wired printers) or the wireless connection (for wireless printers).

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Run the printer troubleshooter

Run the printer's built-in troubleshooter that automatically detects and corrects problems that prevent the printer from working properly.

  • Press Windows + I to open the settings application,
  • Click Update and security and then troubleshooting,
  • Here on the right side, select the printer and click on run the troubleshooter,
  • This will check and detect problems and try to correct them
  • During the troubleshooting process, this will restart the print spooler service
  • Automatically clean up corrupted print spooler files
  • Also, detect if an outdated printer driver is causing the problem
  • Restart Windows after completing the process and verify that the printer is working correctly.

Cleaning the Print Spooler

If running the printer troubleshooter didn't fix the problem, we'll manually clean the print spooler that probably fixed the problem for you. Follow the steps below to clean the print spooler in Windows 10, 8.1 and 7.

  • Press Windows + R, type services.msc and press enter.
  • This will open the Windows service console, scroll down and look for the print spooler.
  • Right-click the print spooler service, select stop and minimize the Windows service console.
  • Now press Windows + R, type %WINDIR% \ system32 \ spool \ printers and press enter.
  • Delete all files from within this folder.
  • Again go to the 'Services' console.
  • Find the 'Print Spooler' service,
  • right click on it and choose 'Start'.

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Update printer driver

If you are still having problems, your printer may need a new driver.

  • Press Windows + X and select Device Manager.
  • Expand Printers and find your printer in the list,
  • right-click and select Update driver.
  • Click the option 'Automatically search for updated driver software'.
  • It will start looking for the latest drivers on the Internet and ask you to install them.

Reinstall the printer driver

If updating a driver software does not work, try removing the driver completely and reinstalling it again.

  • Press Windows + I to open the settings,
  • Then navigate to 'Devices> Printers and Scanners'.
  • Find your printer, click on it to expand the options and click the button 'Remove device'.
  • Go to the 'Start' menu, type 'Print Management' and press the enter key.
  • Select all the printers, right click on them and click 'Delete' all of them.
  • Restart your PC, reconnect the printer cable and start installing the drivers again.

In addition, you can visit the printer manufacturer's website to download and install the latest driver available. Check if this helps fix printer problems in Windows 10. Here are some links to driver download pages for the most common printer brands:

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Add printer again

Sometimes adding the printer again can also help to correct the problem.

  • Press the keys 'Win + I' to open Windows settings
  • navigate to the 'Devices> Printers and Scanners' path.
  • Click on the previously added printer and choose 'Remove Device'.
  • Disconnect and reconnect the printer to the USB port.
  • click in 'Add printer or scanner' and let him find your device again.
  • Click on your device and add it.
  • Check if this helps

Fix network printer problems

If you are having problems with network printer sharing

Check your firewall and antivirus / network protection software. These programs can block the incoming connection to the shared printer.

Disable VPN if it is configured on your system.

Enable network discovery

  • Open the control panel.
  • Then click on Network and Sharing Center,
  • In the left pane, click Change advanced sharing settings.
  • Click Enable network discovery and Save changes.

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Felipe Santos
Felipe Santos is a Cloud and Security Architect, with experience in Windows Server, Cluster, Storages, Backups Veeam and Office 365 environments.
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